IT Support Engineer in Berlin, supporting 100+ employees at a regulated financial-services company. I work across identity, devices and end-user support with Okta, Microsoft Entra ID, Intune and JumpCloud.
Home labs I built in my own Microsoft tenant to practise what companies run in production. Each one is documented step by step on GitHub, including the problems I hit and how I fixed them.
Entra ID, SAML, OIDC, Atlassian Guard, Conditional Access, PIM
Intune, Entra join, Windows 11, BitLocker, Conditional Access
IT support across Germany and Pakistan since 2020.
Berlin · Dec 2025 to present (intern from Sep 2025, promoted after 3 months)
Okta SSO and MFA for 100+ employees, ServiceNow workflows that route tickets automatically, the company-wide Claude AI rollout, onboarding and offboarding, and the hardware lifecycle for a mixed macOS and Windows fleet in JumpCloud.
Bahawalpur · Mar 2022 to Feb 2024
Network troubleshooting, Active Directory and Microsoft 365 administration, workstation support and Python reports that replaced manual log review.
Islamabad · Jan 2020 to Dec 2021
Office network and printers, service desk and desktop support, staff onboarding and the IT knowledge base.
MSc Information and Communication Engineering at Berliner Hochschule für Technik. AZ-900 certified.
Okta, Microsoft Entra ID, Active Directory, Google Workspace, Microsoft 365, SSO, MFA, least privilege
JumpCloud, Microsoft Intune, macOS and Windows, hardware lifecycle, compliance
ServiceNow workflows, Jira, Confluence, knowledge bases
TCP/IP, DNS, DHCP, VPN, wireless, ping, traceroute, nslookup
Slack administration, Claude AI admin and connectors, meeting-room AV
Python, SQL, GitHub
Two pages, updated November 2026.
Open to IT support, IT operations and identity roles in Berlin or remote.